BPM Analyst Panel
Maureen Fleming, Sandy Kemsley, Clay Richardson, Jim Sinur, Neil Ward-Dutton
From the analyst point of view, some remarkable trends:
- Customers don't necessarily want to start from process anymore, UI and UX are becoming the first more.
- Rather than a focus on process, we need immediate data analytics and decisions.
- We need to get customers involved in the processes (apps, smart devices, etc.) and collect the data to drive these processes (and make them more transparent).
- Customers are looking for low-code solutions, even if that means not using BPM(S). It just needs to be good enough.
- Open-source vendors are crucial for innovation and free(mium) entry.
- Low-code BPM isn't about business analyst and prototype applications only, it's also for developers and enterprise applications.
- A lot has changed over the last 15 years,computing power and data is everywhere and millenials think differently.
Process design and automation for a new economy
Process mining is used to do root cause analysis, and dynamically discovers the process model by looking at all the (low-level) events captured at runtime across systems (even for unstructured processes). It allows you to filter on various properties of the live running instances and then allows you to see the process model for this selection, to detect issues with this subset. You can then define additional KPIs to easily keep track of these instances.